Returns

If you need to return an item, please read this page carefully to ensure your return is handled correctly, and then contact customer service.

The vast majority of orders at Clooney Club are delivered without a hitch, but understandably from time-to-time things go wrong and you may need to arrange a return. This page should help you determine what’s covered.

The item I ordered did not arrive

If your item did not arrive the first thing to do is request a “track and trace” on your item from the Courier Post web site. We can check this end to. If we get info that it has been delivered - we have to go of that information (Maybe ask your neighbours). 

The item I ordered was damaged in transit

If your item was damaged between leaving the Clooney Club warehouse and arriving at your delivery address, you will receive a full refund or replacement. Courier Post will collect the damaged parcel from your address, along with the original packaging, and once the damage has been verified your return will be processed. This process can take up to one week. Please note that for your claim to be accepted you must retain the original packaging for your item(s), and the original packaging material used to deliver your order e.g. the courier satchel or delivery box. if it comes back and there is no product in the tubes or all over the microfibre pouch i.e. somehow all the oxidiser and product is no where to be found - but the claim is damaged goods. We will not be sending out new product. Its most likely we would find the damaged product in your hair. 

The item I received is not the item I ordered

Provided the item is unopened and in mint condition we’ll replace the item or provide a full refund. To receive your replacement or refund you must return the original item to Clooney Club You will be provided with a no-cost return-addressed courier satchel (or similar) and process your refund or replacement within 2–3 days of receiving your item.

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